![]() ![]() “We also proactively deliver notifications to customers via e-mail, text or automated call when a flight time changes, so they can make informed decisions,” said a Southwest spokesperson Laura Swift.įlight tracking sites such as FlightAware and Flightradar24 provide real-time information, including the whereabouts of your plane. Southwest, for one, urges travellers to check their flight status on its mobile app or website. Carriers may contact you by phone, text, email or through their app. To stay abreast of time adjustments, sign up for the airline’s notifications. In addition, for delays of at least a half-hour, the airline has 30 minutes to amend its flight status sources and displays. None distribute cash compensation.Īccording to the Department of Transportation, as soon as an airline becomes aware of a flight change, it has 30 minutes to share the updated information with its passengers.Īt the very least, the carrier must provide the new details on its website and customer service phone line, if it still has one. For example, all 10 carriers will provide a meal in some form when the delay is three hours or longer. Last year, the agency created a dashboard that lists the provisions United States airlines offer passengers in the event of a delay or cancellation. The Biden administration recently proposed new rules that aim to protect airline customers inconvenienced by flight disruptions. “Airlines try to work quickly to resolve delays, and it’s quite possible your flight could leave earlier if the issue is resolved,” she said.įor longer delays, you can safely reschedule your Uber ride to the airport, as long as a few other factors align.Īirlines are not required by law to compensate passengers for “significant delays” within their control and handle each situation on a case-by-case basis. For two hours or less, spokeswoman for the American Society of Travel Advisors Erika Richter errs on the side of caution and suggests arriving in time for your previously scheduled departure. ![]() If the delay is less than an hour, proceed to the airport as planned. ![]() From January through March, 21 per cent of flights were late.) ![]() (Department of Transportation defines a delay as an arrival or departure that is at least 15 minutes past its scheduled time. When deciding whether to depart for the airport or dawdle at home, first consider the length of the delay. Understanding the forces behind the delay can help you find the sweet spot between twiddling your thumbs at the gate and scrambling to the airport in a panic. “In these cases, you wouldn’t want to stay home an extra hour to wind up missing the flight.” “Flight delays can be uncertain and, depending on the reason for the delay, flights can on occasion depart earlier than the original delay estimate,” said Chief Executive of AirHelp Tomasz Pawliszyn, an online service that helps passengers obtain compensation. PHOTO: RAFI ROSLI PHOTO: RAFI ROSLI A pilot carries luggage at an airport. Both scenarios can add a wrinkle to your schedule.ĪBOVE & BELOW: A flight information screen showing a delay and people at a waiting area at the Brunei International Airport. Airlines may shorten or lengthen the amount of time if the problem improves or worsens. “Typically, if you’re going to post a delay, you’re going to stick with it.”īut not always. It erodes a lot of trust from a passenger,” said Vice President of Planning and Revenue at Breeze Airways Max Barrus. “It kind of makes you look dumb if you say the flight is delayed by an hour and then you say it’s actually 15 minutes late. Airlines strive to make this figure as precise as possible, to avoid upending the entire day’s schedule and upsetting passengers. The airline’s operations control centre, which acts like a nerve centre for passenger aircraft, weighs a multitude of factors before declaring a new departure time. When departure time comes, that plane is going to leave.”ĭelays occur for a slew of reasons, such as treacherous weather, aviation traffic, mechanical issues, labour disputes, crew scheduling or interloping animals on the runway. “Ultimately, the airline is not responsible for making sure you’re on the plane. “Be very careful about what you choose to do,” said a travel analyst with Atmosphere Research Group Henry Harteveldt. Do you get comfortable and make yourself a sandwich, or stick to your original timeline and head to the airport? THE WASHINGTON POST – Travel is littered with forks in the road, and here’s another one: You learn that your flight is delayed while you’re still at home. ![]()
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